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Salesforce Exam Service-Cloud-Consultant Topic 3 Question 95 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam
Question #: 95
Topic #: 3
[All Salesforce Certified Service Cloud Consultant Questions]

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

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Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.


by Josphine at Jul 14, 2024, 10:56 PM

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Katina
19 days ago
I bet the executives are going to be as excited about these dashboards as a cloud kicks enthusiast is about their new shoes!
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Catalina
25 days ago
Einstein Analytics for Service Cloud is definitely the way to go here. It's designed specifically for this kind of use case and will give them the quick insights they need.
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Timothy
3 days ago
C) Use Einstein Analytics for Service Cloud.
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Rasheeda
8 days ago
A) Create reports from Cases and display on a dashboard.
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Tayna
1 months ago
Migrating the data to a data lake and requesting a dashboard seems like overkill for this use case. That's more for complex business intelligence needs.
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Roosevelt
3 days ago
C) Use Einstein Analytics for Service Cloud.
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Jesus
22 days ago
A) Create reports from Cases and display on a dashboard.
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Dulce
1 months ago
That's true, but it might take longer to set up compared to creating reports from Cases.
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Genevive
2 months ago
I think creating reports from Cases and displaying them on a dashboard is the way to go. It's the most straightforward solution.
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Anastacia
8 days ago
That sounds like a good plan. It will provide quick access to the KPIs for executives and managers.
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Janessa
1 months ago
C) Use Einstein Analytics for Service Cloud.
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Jackie
1 months ago
A) Create reports from Cases and display on a dashboard.
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Lai
2 months ago
But wouldn't using Einstein Analytics for Service Cloud provide more in-depth insights?
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Reena
2 months ago
I agree, that would be the quickest way to access the KPIs.
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Gregoria
2 months ago
I think we should create reports from Cases and display on a dashboard.
upvoted 0 times
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