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Salesforce Exam Service-Cloud-Consultant Topic 4 Question 54 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Service Cloud Consultant exam
Question #: 54
Topic #: 4
[All Salesforce Certified Service Cloud Consultant Questions]
Topic #: 4
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
Suggested Answer:
C
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