Salesforce Exam Service Cloud Consultant Topic 4 Question 80 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 80
Topic #: 4

Universal Containers need to determine whether the work orders and customer contacts should be stored as chil cases or on a related custom object.

Which three aspect should the consultant consider to meet the requirements?

Choose 3 answers

AWork order and customer contact escalation requiements

BVisibility and accesst to the work order records

CTotal number of accound and contact records in the database

DAccoun team relationship to the primary contact

ECase closure rules on the original case

Show Suggested Answer

Suggested Answer: A, B, E

by Eun at Dec 14, 2023, 05:59 AM

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