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Salesforce Exam Service Cloud Consultant Topic 5 Question 9 Discussion
Actual exam question for
Salesforce's
Service Cloud Consultant exam
Question #: 9
Topic #: 5
[All Service Cloud Consultant Questions]
Topic #: 5
A company provides customer support for new products and for routine maintenance of existing products. These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose 2 answers
Suggested Answer:
A, B
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