Cyber Monday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location PL
Mob_nav_barsMENU

Salesforce Exam Service Cloud Consultant Topic 7 Question 91 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 91
Topic #: 7
[All Service Cloud Consultant Questions]

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

Show Suggested Answer Hide Answer
Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


by Wei at Jun 01, 2024, 08:24 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Tresa
6 months ago
Reports and dashboards? More like reports and dadbods, am I right? Approval process is where it's at.
upvoted 0 times
...
Rima
6 months ago
Flow with notifications? Sounds like a recipe for chaos. Approval process all the way, baby!
upvoted 0 times
Lajuana
5 months ago
I agree, flow with notifications could get messy.
upvoted 0 times
...
Candida
5 months ago
Approval process all the way, baby!
upvoted 0 times
...
...
Casey
6 months ago
I'm all about the approval process. Quality over quantity, that's my motto. Can't have CK's knowledge base turning into a hot mess.
upvoted 0 times
Audra
5 months ago
Caitlin: Exactly, a vetting workflow will help us maintain high standards for our articles.
upvoted 0 times
...
Caitlin
5 months ago
Definitely, we can't afford to have low-quality articles cluttering up the knowledge base.
upvoted 0 times
...
Simona
5 months ago
I agree, we need to prioritize quality. Approval process all the way.
upvoted 0 times
...
...
Arlette
6 months ago
I agree with Leonora. An approval process would help maintain article quality.
upvoted 0 times
...
Amber
6 months ago
Definitely go for the approval process. Can't have agents running wild and posting whatever they want. Gotta keep things organized, you know?
upvoted 0 times
...
Leonora
6 months ago
I think we should recommend an approval process.
upvoted 0 times
...
Lamar
6 months ago
The approval process seems like the best way to ensure quality control. Gotta keep those articles top-notch!
upvoted 0 times
Adell
5 months ago
C) Approval process
upvoted 0 times
...
Melita
5 months ago
Yeah, that way we can make sure only high-quality articles get published.
upvoted 0 times
...
Nana
6 months ago
I think an approval process would be best for quality control.
upvoted 0 times
...
Amie
6 months ago
B) Reports and dashboards
upvoted 0 times
...
Felix
6 months ago
B) Reports and dashboards
upvoted 0 times
...
Donte
6 months ago
A) Flow with notifications
upvoted 0 times
...
Luke
6 months ago
A) Flow with notifications
upvoted 0 times
...
...

Save Cancel
az-700  pass4success  az-104  200-301  200-201  cissp  350-401  350-201  350-501  350-601  350-801  350-901  az-720  az-305  pl-300  

Warning: Cannot modify header information - headers already sent by (output started at /pass.php:70) in /pass.php on line 77