Salesforce Exam Service Cloud Consultant Topic 8 Question 101 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 101
Topic #: 8

[All Service Cloud Consultant Questions]

Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and first case closure rates.

Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.

What is the recommended running user to meet the requirements?

ADashboard viewer

BTeam leaders

CVP of service

Show Suggested Answer

Suggested Answer: A

To standardize service KPIs for users at all levels while ensuring data visibility is based on user access, setting the dashboard running user as 'Dashboard Viewer' is recommended. This approach dynamically calculates KPIs using only the data accessible to the individual viewing the dashboard, ensuring consistency and data security across the organization.

by Elina at Sep 13, 2024, 04:50 AM

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Cheryl

2 months ago

Dashboard viewer, for sure! Gotta love a good dashboard. Keeps everything nice and organized, you know? Plus, it's the only option that mentions 'all users.'

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Jackie

1 months ago

B) Team leaders

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Corinne

1 months ago

Definitely, a dashboard viewer would be the best choice. It ensures everyone sees the same KPIs.

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Bok

1 months ago

A) Dashboard viewer

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Glory

2 months ago

Hmm, this is a tricky one. I'm leaning towards Team leaders since they need to see the KPIs for their teams, but the question mentions all users should see the same data.

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Celestine

1 months ago

In that case, the Dashboard viewer would be the best choice to meet the requirements.

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Dallas

1 months ago

That's true, but the question specifies that all users should see the same data.

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Rosita

1 months ago

But wouldn't the Team leaders need to see the KPIs for their teams?

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Mattie

1 months ago

I think the recommended running user should be the Dashboard viewer.

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Shawn

1 months ago

C) VP of service

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Blondell

2 months ago

B) Team leaders

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Mollie

2 months ago

A) Dashboard viewer

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Lewis

3 months ago

VP of service seems like the right choice here. As the top executive, they need to have visibility into the overall service performance.

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Beckie

2 months ago

C) VP of service

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Tess

2 months ago

B) Team leaders

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Remedios

2 months ago

A) Dashboard viewer

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Lilli

3 months ago

I see both sides, but I think the dashboard viewer would be the best option to standardize the KPIs for everyone.

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Brittni

3 months ago

I disagree, I believe the team leaders should be the running user to meet the requirements.

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Jesusita

3 months ago

I think the recommended running user should be the VP of service.

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Delsie

3 months ago

I think the answer is Dashboard viewer. It makes sense that all users should see the same KPIs, and the dashboard viewer role would give them that access.

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Goldie

3 months ago

B) Team leaders

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Ernest

3 months ago

Yes, that's correct. The dashboard viewer role would ensure all users see the same KPIs.

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Herschel

3 months ago

A) Dashboard viewer

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