Salesforce Exam Service-Cloud-Consultant Topic 8 Question 25 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 25
Topic #: 8

[All Salesforce Certified Service Cloud Consultant Questions]

UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?

ACreate a custom web service to handle invoice inserts and updates from the billing system

BCreate a custom tab of type URL that displays a search page from the billing system

CImport payment data into Salesforce and add to the contact page layout related list

DCreate a Visualforce page that retrieves payment information via a Web Service call-out

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Suggested Answer: D

by Kristofer at May 08, 2022, 07:17 PM

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