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Salesforce Exam Service Cloud Consultant Topic 9 Question 40 Discussion
Actual exam question for
Salesforce's
Service Cloud Consultant exam
Question #: 40
Topic #: 9
[All Service Cloud Consultant Questions]
Topic #: 9
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?
Suggested Answer:
C
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