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Salesforce CRT-271 Exam Questions

Status: RETIRED
Exam Name: Community Cloud Consultant
Exam Code: CRT-271
Related Certification(s): Salesforce Community Cloud Consultant Certification
Certification Provider: Salesforce
Number of CRT-271 practice questions in our database: 294 (updated: 20-05-2021)
Expected CRT-271 Exam Topics, as suggested by Salesforce :
  • Topic 1: WHAT ARE COMMUNITIES AND HOW DO THEY WORK? CREATING A COMMUNITY FOR PARTNER SALES CREATING A COMMUNITY FOR CUSTOMER SELF-SERVICE SUPPORT MEASURING SUCCESS WITH THE COMMUNITY PAGE KEEPING THE COMMUNITY ACTIVE AND ENGAGED
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Free Salesforce CRT-271 Exam Actual Questions

Note: Premium Questions for CRT-271 were last updated On 20-05-2021 (see below)

Question #1

niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

Reveal Solution Hide Solution
Correct Answer: D

Question #2

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?

Select one or more of the following:

Reveal Solution Hide Solution
Correct Answer: D

Question #3

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.

Which two features should the Administrator enable to meet this requirement?

Choose 2 answers

Select one or more of the following:

Reveal Solution Hide Solution
Correct Answer: B, D

Question #4

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers

Select one or more of the following:

Reveal Solution Hide Solution
Correct Answer: A, C, E

Question #5

Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers

Select one or more of the following:

Reveal Solution Hide Solution
Correct Answer: A, B, C


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