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Salesforce Education Cloud Consultant Exam Questions
- Topic 1: Domain Expertise: This exam section covers topics such as finding the solution set that satisfies customer requirements like (marketing and engagement, recruitment and admissions, and the experience of students. It also covers the Education Cloud solution for K-12 customers.
- Topic 2: Education Cloud Configuration: In this exam question, the focus is given to discussing the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features.
- Topic 3: Implementation Strategies and Best Practices: The current section of the exam covers how to aid a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize). It also tests candidates for their knowledge of governance, change management, staffing, implementation strategies, deployment considerations, and the use of best practices.
- Topic 4: Solution Design: In this section of the exam, the topics covered include how to assess the similarities, differences, and relationships between Salesforce for Education solutions account model considerations and standard Salesforce Account-Contact data models. It also covers how to design an appropriate and scalable solution for education customers and locate community and open-source solutions and resources.
- Topic 5: Integration and Data Management: The section evaluates individuals for how they can assess integration considerations for connecting systems in an Education Cloud implementation and describes information management considerations such as utilization of information, forecasting, and huge data volumes.
- Topic 6: Analytics: In this section of the exam, the candidates are tested for their knowledge of how to distinguish between reporting solutions in Education Cloud and implementing a data analytics solution.
Free Salesforce Education Cloud Consultant Exam Actual Questions
Note: Premium Questions for Education Cloud Consultant were last updated On Dec. 10, 2024 (see below)
A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention.
Which Education Cloud solution meets this requirement?
Student Success Hub is a solution that enables schools to provide holistic support for students and families, especially in remote learning scenarios. It allows schools to create and track interventions, referrals, and services for students based on their needs and goals. It also provides dashboards and reports to monitor student progress and outcomes. Student Success Hub is built on top of the Education Data Architecture (EDA) and leverages the Program Management Module (PMM) and the Case Management Module (CMM) to deliver a comprehensive student support system.Reference:
Student Success Hub Implementation Guide
Student Success Hub Trailhead Module
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?
The advancement team uses Education Cloud for Advancement for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.
Which analytics tool should the consultant recommend?
CRM Analytics, formerly known as Einstein Analytics, is a powerful analytics tool within Salesforce that provides advanced data analysis and visualization capabilities. For the advancement team looking to determine whether they will meet their campaign goal, CRM Analytics can offer detailed insights into fundraising performance, donor contributions, and campaign progress. This tool allows the team to create dashboards and reports that track key metrics and help predict future outcomes based on historical data.
Education Cloud for Advancement
A university is migrating from its Education Data Architecture org to Education Cloud.
Which consideration should the consultant discuss with the university?
Understanding Account Models in Education Cloud: Education Cloud typically uses the Administrative Account model to manage relationships and hierarchies between contacts (students, parents, etc.) and accounts (departments, institutions, etc.).
Administrative Account Model: This model allows educational institutions to maintain a structured and organized view of their data, which is essential for managing various relationships and processes within the institution.
Migration Considerations:
Data Mapping: Map existing data fields from the previous Education Data Architecture (EDA) to the new Administrative Account model.
Customizations: Ensure that any custom objects or fields are compatible with the Administrative Account model.
Testing: Rigorously test the migrated data to ensure integrity and accuracy.
Steps to Implement:
Data Export: Export data from the EDA org.
Data Transformation: Transform the data to fit the Administrative Account model structure.
Data Import: Import the transformed data into the new Education Cloud instance.
Validation: Verify that the data aligns with the Administrative Account model and functions as expected.
Salesforce Education Cloud Documentation: Salesforce Help: Administrative Account Model
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
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