Free Salesforce Field Service Consultant Exam Dumps and Field Service Consultant Exam Questions

Question No: 11

MultipleChoice

A customer indicates their point-of-sale system can be configured to upload a file every fifteen minutes. The filename Is not consistent for each upload. Their consultant recommends they use a File Drop Automation,

Which two considerations should be made7

Choose 2 answers

Options

AThey may utilize an external FTP site.

BThe directory Is unable to be used by another File Drop Automation.

CThe directory used by the file trigger should be inside the import directory.

DThe directory cannot contain more than five file triggers.

Question No: 12

MultipleChoice

Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.

What should they be aware of with respect to sender reputation?

Options

AThey should have one dedicated IP address for every 100,000 messages sent per month.

BThey should request a shared IP since their volume Is under 500,000 messages per month.

CThey should send at least 100,000 messages per month to maintain their sender reputation.

DThey should have one SAP for transactional sends and another for commercial sends.

Question No: 13

MultipleChoice

Northern Trail Outfitters (NTO) imports a file daily into Marketing Cloud of customers who have bought a tent from their website that day. They want to set up a month-long welcome Journey which sends emails specific to the purchase such as the type of tent, the available accessories for the tent, and care of the tent at different points throughout the Journey. NTO also recognizes that due to their competitive prices, they have had customers purchase more than one tent within a month.

What type of data should be used in the Decision Splits in their Journey to make sure the choices reflect the correct tent?

Options

AJourney Data

BEntry Data

CContact Data

DSalesforce Data

Question No: 14

MultipleChoice

A customer has been having problems with SMS responses getting the default keyword response rather than the appropriate next keyword response.

What are two potential reasons for this unexpected response?

Choose 2 answers

Options

AResponses are not sent within 24 hours of the outbound message.

BResponse contained 'stop' in the message content.

CResponses are not sent within the Conversation Window.

DNext keyword was not specified on the outbound message.

Question No: 15

MultipleChoice

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.

What approach would a consultant recommend?

Options

AUse Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.

BUse an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.

CUse an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.

DUse an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.

Question No: 16

MultipleChoice

Northern Trail Outfitters is having their regional supplier conference and wants to allow attendees to reques event-specific safety notifications, schedule or room changes, and surprise pop-up sessions.

Which solution should they use7

Options

AExisting Email Event Notification Subscription

BCloudPages opt in to Event Journey

CKeyword opt in and SMS Messaging

DSmart Capture and Triggered email messaging

Question No: 17

MultipleChoice

Northern Trail Outfitters' account is configured with Multi-Org to leverage two Salesforce CRM accounts. In the Cloud Kicks business unit they want to disconnect the sandbox instance and connect the production instance.

What additional configuration changes could be made to avoid any disruption of functionality?

Options

ARename and delete sandbox synchronized data extensions before connecting.

BA Update query activities that reference the new synchronized data extensions.

CManually remove existing user mappings, attribute mappings, and tracking subscriptions.

DConfigure Multi-Org settings to account for two production instances in Setup.

Question No: 18

MultipleChoice

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose ? answers

Options

ACreate the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

BCreate the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

CCreate the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

DCreate the work skills using Setup. Manually as Resources.

Question No: 19

MultipleChoice

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.

Which two approaches should a Consultant recommend to accurately track these visits?

Choose ? answers

A, Create a new Work Order and Service Appointment.

Options

BReschedule the Work Order for the new date.

CReschedule the Service Appointment for the new date.

DCreate a new Service Appointment on the original Work Order.

Question No: 20

MultipleChoice

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to

return the unused circuit board to the warehouse?

Choose ? answers

A, Work Order

Options

BReturn Order
c. Product Transfer

DProduct Receipt