SAP Exam C_C4H51_2405 Topic 4 Question 3 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 3
Topic #: 4

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

Show Suggested Answer

Suggested Answer: B, D

by Laura at Sep 10, 2024, 07:11 PM

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Zana

2 months ago

I'm sensing a theme here. B and D are the way to go. Although, a little approval process might not hurt - keeps the social media team on their toes!

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Dahlia

2 months ago

Haha, approval process for social media? What is this, the stone age? B and D all the way, let's automate this thing!

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Francoise

1 months ago

User 3: Agreed, let's make it efficient with automation.

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Larae

1 months ago

Larae is right, let's automate this. B) Social media channel configuration and D) Work distribution are the way to go.

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Marvel

2 months ago

Haha, approval process for social media? What is this, the stone age?

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Jade

2 months ago

Social media channel configuration is a must, but I'm not sure about the approval process. Seems like an extra step we could do without.

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Laticia

1 months ago

D) Work distribution

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Jenelle

2 months ago

Approval process for social media import run

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Goldie

2 months ago

B) Social media channel configuration

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Evangelina

2 months ago

A) Scoping in the Configuration Workbench

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Bulah

3 months ago

I believe A) Scoping in the Configuration Workbench is necessary for setting up the automation.

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Kayleigh

3 months ago

I agree with Rutha, but I also think D) Work distribution is important for assigning tickets.

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Rutha

3 months ago

I think B) Social media channel configuration can help with this.

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Reed

3 months ago

B and D, of course! Configuring the social media channel and setting up work distribution are key to automating ticket creation from Facebook posts.

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Alexia

2 months ago

I agree, setting up the social media channel and work distribution is crucial for this process.

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Gilberto

2 months ago

B and D are definitely important for automating ticket creation from Facebook posts.

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Gerald

3 months ago

I agree, setting up the social media channel and work distribution is crucial for this process.

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Hubert

3 months ago

B and D are definitely important for automating ticket creation from Facebook posts.

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