SAP Exam C_C4H51_2405 Topic 4 Question 6 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 6
Topic #: 4

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

ARouting rules can be applied to warranties.

BThe agent is prompted to upsell a warranty to the customer.

CWhen an agent creates a ticket with a registered product, the warranty is automatically determined.

DThe system can be set up so that certain incident categories are not covered.

Show Suggested Answer

Suggested Answer: C, D

by Peter at Sep 07, 2024, 07:44 AM

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Wenona

2 months ago

Routing rules for warranties? That's an interesting one. I wonder if they have a 'warranty whisperer' mode where the system can talk to the warranty on your behalf.

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Marg

1 months ago

D) The system can be set up so that certain incident categories are not covered.

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Franklyn

1 months ago

That would be a cool feature to have!

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Rosalyn

2 months ago

C) When an agent creates a ticket with a registered product, the warranty is automatically determined.

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Carli

2 months ago

A) Routing rules can be applied to warranties.

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An

3 months ago

Haha, option B sounds like something a used car salesman would do. 'Hey, you want some extended warranty with that?' No thanks, I'll stick to the actual functionality.

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Thurman

2 months ago

D) The system can be set up so that certain incident categories are not covered.

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Cyndy

2 months ago

Haha, yeah, I agree. Option B does sound a bit pushy.

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Jackie

2 months ago

C) When an agent creates a ticket with a registered product, the warranty is automatically determined.

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Colton

2 months ago

A) Routing rules can be applied to warranties.

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Lawana

3 months ago

I also think that D) The system can be set up so that certain incident categories are not covered is important. It allows for customization and control over what is covered under warranty.

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Royal

3 months ago

I agree with Thea. These are the key features of warranty management in SAP Service Cloud. Kudos to the developers for making it so seamless!

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Lenny

2 months ago

That's correct. Another key feature is that when an agent creates a ticket with a registered product, the warranty is automatically determined.

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Mee

3 months ago

Yes, that's one of the main uses. The system can also be set up to exclude certain incident categories.

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Matthew

3 months ago

I'm not so sure about option B. Why would I want to upsell a warranty to a customer? Isn't the point of warranty management to provide coverage, not to make an extra sale?

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Sue

3 months ago

I agree with Katlyn. Those two options make sense because they help streamline the process and ensure accurate warranty information is applied.

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Options C and D are definitely the correct answers here. The system should automatically determine the warranty when a product is registered, and you can set up certain incident categories to be excluded from coverage.

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Cyndy

2 months ago

It's important to have the system automatically determine warranties and exclude certain incident categories from coverage.

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Nicholle

2 months ago

That's right, the system automatically determines the warranty and certain incident categories can be excluded from coverage.

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Cyndy

2 months ago

I agree, options C and D make the most sense for warranty management in SAP Service Cloud.

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Nicholle

3 months ago

I agree, options C and D are the main uses for warranty management in SAP Service Cloud.

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Katlyn

3 months ago

I think the main uses for warranty management in SAP Service Cloud are A) Routing rules can be applied to warranties and C) When an agent creates a ticket with a registered product, the warranty is automatically determined.

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