SAP Exam C_C4H51_2405 Topic 5 Question 9 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 9
Topic #: 5

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

Show Suggested Answer

Suggested Answer: B, D

by Refugia at Sep 16, 2024, 11:34 AM

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Chau

6 days ago

Social media support team? I thought the bots were supposed to handle all that these days. Where's my AI assistant?

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Mila

7 days ago

Scoping in the Configuration Workbench? Sounds more like a black hole than a feature.

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Amie

11 days ago

Approval process? Really? I don't want my Facebook rants to get held up in bureaucracy!

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Layla

20 days ago

I believe both B) Social media channel configuration and D) Work distribution are crucial for this automation process.

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Helene

22 days ago

I agree with Franchesca, but I also think D) Work distribution is important for assigning tickets to the right team.

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Franchesca

1 months ago

I think B) Social media channel configuration can help with this.

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Thad

1 months ago

Definitely need the social media channel configuration to connect SAP Service Cloud to Facebook. And work distribution to automatically assign the tickets to the right team.

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Thersa

1 months ago

B) Social media channel configuration

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Maxima

1 months ago

A) Scoping in the Configuration Workbench

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