SAP Exam C_C4H51_2405 Topic 6 Question 13 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 13
Topic #: 6

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

AYou can link multiple tickets to a customer hierarchy using the Grouping feature.

BYou can change the status of multiple sub-tickets from the main ticket.

CChanging the customer in the main ticket updates the customers in the related sub-tickets.

DOpening the main ticket allows you to see all the connected sub-tickets.

Show Suggested Answer

Suggested Answer: B, D

by Glenn at Nov 18, 2024, 10:50 PM

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3 days ago

I agree with A and D. The grouping feature and visibility into all the related tickets are really useful.

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4 days ago

I believe B and C are also benefits, as changing status and updating customers can save time and effort.

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6 days ago

Options B and D are definitely correct. It's great to be able to manage sub-tickets from the main one and see all the connections.

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21 days ago

I agree with Leanora, linking multiple tickets and seeing all connected sub-tickets are definitely useful.

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23 days ago

I think A and D are the benefits of ticket hierarchies.

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