SAP Exam C_C4H56I_34 Topic 1 Question 15 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 15
Topic #: 1

[All C_C4H56I_34 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Louisa at Jun 29, 2024, 04:05 PM

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Lilli

3 months ago

I wonder if the escalation team is ready for the influx of cases. I hope they have a good coffee machine in their breakroom!

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Howard

3 months ago

I'm going with B) Case routing. It's the most direct way to ensure those cases get to the right team. Plus, it's the only option that mentions 'automatically' in the question.

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Iesha

3 months ago

Hmm, I'm torn between B) Case routing and C) SLA. Both seem like they could handle this scenario, but I'll go with case routing since it's more straightforward.

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Eulah

2 months ago

Yeah, case routing is the most logical choice to automatically assign cases with the faulty product to the escalation team.

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Herschel

2 months ago

Case routing is definitely the way to go to make sure the escalation team handles all cases with the known fault.

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Lashawnda

2 months ago

I think SLA could also work, but case routing would be more direct and efficient in this situation.

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Lashonda

3 months ago

I agree, case routing would be the best option to ensure all cases with the faulty product are escalated.

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Jackie

3 months ago

I believe Service categories could also be used to ensure cases with the faulty product are escalated.

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Lonna

4 months ago

I'm not sure, but I think SLA could also be a possible feature to use for this scenario.

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Hildred

4 months ago

D) Service categories seems like a good choice too, as you could create a specific category for the faulty product and route those cases accordingly.

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Ethan

4 months ago

I think the answer is B) Case routing. It allows you to automatically assign cases with the known fault to the escalation team.

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Becky

3 months ago

Yes, B) Case routing will help ensure that all cases with the known fault are automatically assigned to the escalation team.

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Elsa

3 months ago

I agree, B) Case routing is the correct feature to use for this scenario.

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Emilio

4 months ago

That makes sense. It's important to have a system in place to handle such cases efficiently.

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Loise

4 months ago

Yes, you are correct. Case routing is the feature we would use to automatically assign cases with the known fault to the escalation team.

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Lauran

4 months ago

I agree with Mollie, Case routing makes the most sense for automatically assigning cases.

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Mollie

4 months ago

I think the feature we would use is Case routing.

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