SAP Exam C_C4H56I_34 Topic 2 Question 6 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 6
Topic #: 2

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

ADefine case types and assign responsible teams and employees.

BSet up rule(s) for case routing to employees.

CSet up rule(s) for case routing to teams.

DSet up rules with BRF+.

Show Suggested Answer

Suggested Answer: B, C

by Tarra at Mar 08, 2024, 09:58 PM

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Crissy

7 months ago

I'm just imagining someone trying to use BRF+ for this... 'Excuse me, sir, do you have a moment to talk about our Lord and Savior, the Business Rules Framework?'

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Nakita

7 months ago

B) Set up rule(s) for case routing to employees.

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Nakita

7 months ago

A) Define case types and assign responsible teams and employees.

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Leslie

8 months ago

That's a good point, Leonor. Option B can be another valid choice for assigning employees to cases automatically.

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Leonor

8 months ago

I believe option B is also correct, setting up rules for case routing to employees can streamline the process.

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Roxane

8 months ago

I agree with Leslie, option A seems like the right choice for automatically assigning employees to cases.

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Gussie

8 months ago

I can't believe anyone would even consider D. That's like using a sledgehammer to crack a nut. A, B, and C are the clear winners here.

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Rolf

7 months ago

C) Set up rule(s) for case routing to teams.

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Latia

7 months ago

B) Set up rule(s) for case routing to employees.

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Louisa

8 months ago

A) Define case types and assign responsible teams and employees.

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Leslie

8 months ago

I think option A is correct because we can define case types and assign employees or teams accordingly.

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Delmy

8 months ago

This is a no-brainer! A and C are the way to go. Gotta love those automated case assignment rules.

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Laquanda

8 months ago

Hmm, I'm not sure about D. Isn't BRF+ a bit heavy-handed for case routing? I'd stick with A, B, and C.

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Virgina

7 months ago

Definitely, setting up rules for case routing to employees and teams is the way to go.

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Helaine

7 months ago

Yeah, I think A, B, and C are more straightforward options.

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Blondell

8 months ago

Yeah, I think A, B, and C are the more straightforward options.

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Hector

8 months ago

Definitely, A, B, and C are more straightforward options for assigning employees or teams to cases.

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Hector

8 months ago

I agree, BRF+ might be too complex for case routing.

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Arthur

8 months ago

I agree, BRF+ might be too complex for case routing.

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Graciela

8 months ago

I agree, D does seem a bit complex for case routing.

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Sommer

8 months ago

In my opinion, D might be relevant if we are using BRF+ for complex routing scenarios. It could be one of the correct answers.

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Lavonda

9 months ago

I agree with Valentin. B and C seem like the logical choices here. BRF+ is overkill for something this straightforward.

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Venita

8 months ago

I agree, setting up rules for case routing to employees and teams makes sense.

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Noelia

9 months ago

I'm not sure about D, setting up rules with BRF+. Can anyone explain that?

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Edda

9 months ago

I believe C could also be a correct option, setting up rules for routing to teams.

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Valentin

9 months ago

A and C are definitely the correct answers. Automatically assigning cases to teams and employees is a must-have feature for any case management system.

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Yolando

9 months ago

I agree with Dong, defining case types and setting up rules for routing to employees makes sense.

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Dong

9 months ago

I think A and B are the correct answers.

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