For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.
Planning an appointment at the customer can be done through an activity, so I think the correct answers are sending an engineer and recording a problem.
Haha, I bet someone is going to pick option A just for the lols. 'When you need to set up a meeting with the customer' - really? That's not a service call!
I think options B and D are the correct answers. A service call is needed when there's a problem to record or an engineer needs to be sent to the customer.
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