SAP Exam C_FSM_2211 Topic 4 Question 15 Discussion

Actual exam question for SAP's C_FSM_2211 exam

Question #: 15
Topic #: 4

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

AWhen you need to set up a meeting with the customer

BWhen you need to record a problem for the customer

CWhen you need to plan an appointment at the customer

DWhen you need to send an engineer to the customer

Show Suggested Answer

Suggested Answer: B, D

by Denny at Apr 22, 2024, 03:24 AM

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Deonna

5 months ago

Wait, is this a trick question? I'm going to go with B and D, but I'm half-expecting a surprise fourth option like 'When you need to summon the ancient gods of field service management'.

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I bet the answer is B and D. Sending an engineer to the customer's site is definitely a service call, and recording a problem for the customer also sounds like it needs a service call rather than just an activity.

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Lauran

5 months ago

Yes, setting up a meeting and planning an appointment can be done as activities, but sending an engineer and recording a problem require a service call.

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Izetta

5 months ago

I think you're right, B and D seem like the correct answers.

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Zoila

6 months ago

Hmm, this is tricky. I'm going to guess B and D. Sending an engineer to the customer seems like a clear service call, and recording a problem for the customer also seems more like a service call than an activity.

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Willard

6 months ago

I'm going with options C and D. Planning an appointment at the customer's location and sending an engineer there seem like the scenarios that would require a service call.

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Lonna

5 months ago

Yes, recording a problem and planning an appointment definitely require a service call.

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Anika

6 months ago

I agree, setting up a meeting with the customer doesn't necessarily need a service call.

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Elli

6 months ago

I think options B and D are the correct answers. A service call is needed to record a problem for the customer, and to send an engineer to the customer's site.

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Ciara

5 months ago

Yes, a service call is necessary to record a problem and send an engineer.

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Ciara

5 months ago

I agree, options B and D are the correct answers.

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Mitsue

6 months ago

Hmm, that makes sense. I've changed my mind. B and D.

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Clemencia

7 months ago

So maybe B and D? Recording a problem sounds like a service call too.

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Glory

7 months ago

I agree with D for sure. Sending an engineer should be a service call.

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Rolf

7 months ago

I'm not sure about A. Setting up a meeting seems more like an activity.

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Mitsue

7 months ago

Yes, it was a bit tricky. I think it's A and D.

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Glory

7 months ago

Did you see the question about service call vs activity in SAP Field Service Management?

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Nieves

8 months ago

That's another scenario where a service call is required.

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Ressie

8 months ago

What about when planning an appointment at the customer?

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Nieves

8 months ago

Yes, that's one scenario where a service call is needed.

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Ressie

8 months ago

Do we need a service call when setting up a meeting with the customer?

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SAP Exam C_FSM_2211 Topic 4 Question 15 Discussion

Contribute your Thoughts:

Deonna

Ora

Lauran

Izetta

Zoila

Willard

Lonna

Anika

Elli

Ciara

Ciara

Mitsue

Clemencia

Glory

Rolf

Mitsue

Glory

Nieves

Ressie

Nieves

Ressie