SAP Exam C_S4CFI_2402 Topic 6 Question 16 Discussion

Actual exam question for SAP's C_S4CFI_2402 exam

Question #: 16
Topic #: 6

[All C_S4CFI_2402 Questions]

You post and match an incoming payment to the incorrect customer account. How can you correct the mistake?

AReset the clearing and reverse the document

BIssue a credit memo to the customer.

CChange the customer on the payment document.

DContact the customer through correspondence.

Show Suggested Answer

Suggested Answer: A

If an incoming payment has been posted and matched to the incorrect customer account in SAP S/4HANA Cloud Public Edition, the appropriate action to correct the mistake is to reset the clearing and reverse the document. This process removes the clearing status of the payment, allowing the payment document to be reversed and corrected. This ensures that the payment is accurately reflected in the correct customer account and maintains the integrity of the financial records.

References:

SAP S/4HANA Cloud Accounts Receivable documentation

SAP Financial Accounting user guides on handling payment errors

by Melita at Jul 11, 2024, 03:28 AM

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Tijuana

2 months ago

Hmm, this one's a tougher call. I think I'd go with A, but I'd make sure to double-check everything before hitting that reset button. Don't want any accidental time travel, you know?

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Jaclyn

2 months ago

D) Contact the customer through correspondence? Really? That seems like the long way around. I'd just go with option C and change the customer directly.

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