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SAP Exam C_S4CFI_2402 Topic 7 Question 14 Discussion

Actual exam question for SAP's C_S4CFI_2402 exam

Question #: 14
Topic #: 7

[All C_S4CFI_2402 Questions]

You post and match an incoming payment to the incorrect customer account. How can you correct the mistake?

AReset the clearing and reverse the document

BIssue a credit memo to the customer.

CChange the customer on the payment document.

DContact the customer through correspondence.

Show Suggested Answer

Suggested Answer: A

If an incoming payment has been posted and matched to the incorrect customer account in SAP S/4HANA Cloud Public Edition, the appropriate action to correct the mistake is to reset the clearing and reverse the document. This process removes the clearing status of the payment, allowing the payment document to be reversed and corrected. This ensures that the payment is accurately reflected in the correct customer account and maintains the integrity of the financial records.

References:

SAP S/4HANA Cloud Accounts Receivable documentation

SAP Financial Accounting user guides on handling payment errors

by Kendra at Jun 21, 2024, 09:39 PM

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Devora

3 months ago

I wonder if the exam writer has ever actually had to deal with this kind of mistake in real life. Probably not, or they'd know that the only real option is a credit memo.

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Jose

3 months ago

Contact the customer through correspondence? What is this, the Middle Ages? Just issue a credit memo and be done with it.

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Abel

3 months ago

I think contacting the customer through correspondence (D) would be the best option to avoid any confusion.

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Ammie

3 months ago

I'm with Bulah on this one. A credit memo is the way to go. It's the cleanest solution and keeps the customer happy.

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Laurel

2 months ago

D) Contact the customer through correspondence.

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Laurel

2 months ago

B) Issue a credit memo to the customer.

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Laurel

2 months ago

A) Reset the clearing and reverse the document

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Ty

3 months ago

I agree, issuing a credit memo is the best solution in this situation.

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Laurel

3 months ago

B) Issue a credit memo to the customer.

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Luis

3 months ago

A) Reset the clearing and reverse the document

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Roslyn

3 months ago

I would go with C) Change the customer on the payment document. It seems like a simpler solution.

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James

3 months ago

Oh, I definitely wouldn't want to change the customer on the payment document. That just sounds like it could create more problems down the line.

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Aleshia

3 months ago

A) Reset the clearing and reverse the document

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Shantay

3 months ago

C) Change the customer on the payment document.

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Genevive

4 months ago

I agree with Paulina. It makes sense to undo the incorrect posting.

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Paulina

4 months ago

I think the correct answer is A) Reset the clearing and reverse the document.

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Reyes

4 months ago

Hmm, I'm not sure about that. Resetting the clearing and reversing the document sounds like it could be the safest approach to me.

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Shawn

3 months ago

That's a good idea. It's important to correct the mistake as soon as possible.

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Shawn

3 months ago

Reset the clearing and reverse the document.

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Bulah

4 months ago

I think option B is the way to go - issuing a credit memo seems like the most straightforward way to correct the mistake.

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Naomi

3 months ago

Contacting the customer through correspondence could also be a good way to resolve the issue.

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Catrice

3 months ago

I think resetting the clearing and reversing the document might be a better option to fix the error.

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Thora

4 months ago

I agree, issuing a credit memo would definitely help correct the mistake.

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