SDI Exam SD0-101 Topic 1 Question 101 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 101
Topic #: 1

[All SD0-101 Questions]

Which option is a common form of call monitoring in a Service Desk?

ARemote service continuity observation

BRemote call management observation

CRemote delivery observation

DRemote service observation

Show Suggested Answer

Suggested Answer: D

by Omega at Sep 12, 2024, 07:55 PM

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Freeman

2 months ago

I'm just here for the free coffee and donuts. Oh, and the exam, of course. But mostly the coffee and donuts.

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Ronnie

3 days ago

D) Remote service observation

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Lindsey

4 days ago

I'm more of a coffee person myself.

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Florinda

5 days ago

A) Remote service continuity observation

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Merlyn

6 days ago

I hope they have some good donuts today.

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Teri

7 days ago

D) Remote service observation

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Layla

11 days ago

C) Remote delivery observation

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Carlee

12 days ago

B) Remote call management observation

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Hyman

15 days ago

A) Remote service continuity observation

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Alishia

2 months ago

C) Remote delivery observation - Ah, the old 'remote delivery' trick. Classic call monitoring technique in the Service Desk world. Can't go wrong with that one!

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Nu

25 days ago

D) Remote service observation - Yeah, I've seen this method used a lot in Service Desks for call monitoring.

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Selma

1 months ago

B) Remote call management observation - I've heard that this is another common technique used for monitoring calls in a Service Desk.

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Josefa

1 months ago

A) Remote service continuity observation - I think that's a common form of call monitoring in a Service Desk.

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Huey

2 months ago

A) Remote service continuity observation - Gotta keep an eye on that service continuity, am I right? Sounds like a solid choice to me.

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Sonia

1 months ago

D) Remote service observation - Keeping an eye on the overall service sounds like a good idea too.

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Wilburn

2 months ago

B) Remote call management observation - I think monitoring the calls directly would be more effective.

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Lorriane

2 months ago

A) Remote service continuity observation - Gotta keep an eye on that service continuity, am I right? Sounds like a solid choice to me.

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Jovita

2 months ago

B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.

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Freeman

2 months ago

D) Remote service observation - Keeping an eye on the overall service provided is crucial for a Service Desk.

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Chandra

2 months ago

C) Remote delivery observation - Monitoring the delivery process could also be important for a Service Desk.

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Maryann

2 months ago

B) Remote call management observation - Monitoring the management of calls seems like a more relevant option for a Service Desk. Can't go wrong with that.

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Ernest

2 months ago

A) Remote service continuity observation - That option doesn't seem as relevant for a Service Desk.

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Eun

3 months ago

I'm not sure, but I think it could also be A) Remote service continuity observation because it focuses on the continuity of service delivery.

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Leonor

3 months ago

D) Remote service observation - This is the obvious choice here. What kind of call monitoring are we even talking about if it's not related to the service itself?

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Raylene

1 months ago

D) Remote service observation - Yeah, this one seems like the most relevant choice for call monitoring in a Service Desk.

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Johanna

1 months ago

C) Remote delivery observation - This option might be more about monitoring the delivery process.

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Lucina

2 months ago

B) Remote call management observation - I think this option focuses more on how the calls are being handled.

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Arlene

2 months ago

A) Remote service continuity observation - That sounds like it could be useful for monitoring the overall service.

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Janella

3 months ago

I agree with Melissia, Remote service observation makes sense because it involves monitoring the service provided remotely.

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Melissia

3 months ago

I think the common form of call monitoring in a Service Desk is D) Remote service observation.

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