SDI Exam SD0-101 Topic 1 Question 102 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 102
Topic #: 1

[All SD0-101 Questions]

Your have recently been allowed to use Instant Messaging as another form of support for your

user-base. What is the key disadvantage of this method of support?

AIt can become too informal

BIt does not track activity

CIt requires a spellchecker

DIt automatically creates emoticons

Show Suggested Answer

Suggested Answer: B

by Lemuel at Oct 21, 2024, 05:21 PM

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Bette

11 days ago

Seriously, the key disadvantage of using instant messaging for support is that it's like trying to put out a fire with gasoline. What could go wrong, right? *rolls eyes*

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Pete

12 days ago

D) It automatically creates emoticons? Ha! That's the least of your worries. I'm more concerned about the potential for users to abuse the system and turn it into a virtual water cooler.

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Melinda

14 days ago

C) It requires a spellchecker? That's the least of your problems when dealing with support via instant messaging. What about the potential for miscommunication and misunderstandings?

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Octavio

4 days ago

A) It can become too informal

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Beckie

20 days ago

B) It does not track activity? Come on, that's the least of my worries. The real issue is how to keep users from slacking off and actually using it for work!

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Olive

22 hours ago

A) It can become too informal

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Tamekia

4 days ago

B) It does not track activity

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Rodolfo

8 days ago

A) It can become too informal

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Fabiola

29 days ago

A) It can become too informal? Seriously, that's the key disadvantage? How about the potential for abuse and security risks? Instant messaging is a minefield waiting to happen!

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Amos

8 days ago

A) It can become too informal

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Emogene

2 months ago

I agree with Barbra, using Instant Messaging can lead to informal conversations which may not be suitable for professional support.

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Barbra

2 months ago

A) It can become too informal.

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