SDI Exam SD0-101 Topic 1 Question 87 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 87
Topic #: 1

Which of these options best describes examples of self-service technology?

AFAQs, external knowledge packs, and IVR-based systems

BTraining courses, procedures and an on-line Service Knowledge Management System

CWeb-based self-help systems, Incident data and FAQs

DForms, procedures, help systems and on-line tutorials

Show Suggested Answer

Suggested Answer: D

by Lisbeth at May 10, 2024, 03:14 AM

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6 months ago

Exactly, Eve! FAQs and web systems are spot-on for self-service. I'm sticking with C.

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6 months ago

Hmm, I initially thought B, but now I'm unsure. Self-service to me means we manage stuff ourselves, right?

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6 months ago

I picked D because of the online tutorials. They're a big part of self-service tech.

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6 months ago

I considered A but then thought C is a better fit. It includes web-based self-help systems.

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7 months ago

Yeah, it's a bit confusing. I'm leaning towards A though. What about you?

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7 months ago

I found this question tricky. What did you guys think?

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