SDI Exam SD0-101 Topic 1 Question 96 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 96
Topic #: 1

[All SD0-101 Questions]

Which of these options best describes examples of self-service technology?

AFAQs, external knowledge packs, and IVR-based systems

BTraining courses, procedures and an on-line Service Knowledge Management System

CWeb-based self-help systems, Incident data and FAQs

DForms, procedures, help systems and on-line tutorials

Show Suggested Answer

Suggested Answer: D

by Aliza at Sep 12, 2024, 06:28 PM

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Bettina

2 months ago

That's true, but A also includes FAQs and IVR-based systems, which are commonly used for self-service.

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Melissa

3 months ago

But C includes web-based self-help systems, which are a key component of self-service technology.

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Antione

3 months ago

Ha! If this exam is testing my sense of humor, I'm acing it. But seriously, I think C nails it.

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Wilda

1 months ago

C it is then, thanks for the input everyone!

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Herman

1 months ago

Yeah, C also covers incident data which is important for self-service technology.

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Coletta

2 months ago

I agree, C includes web-based self-help systems and FAQs.

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Rozella

2 months ago

I think C is the best option.

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Jettie

3 months ago

I'm leaning towards D, actually.

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Bettina

3 months ago

I disagree, I believe it's A.

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Maddie

3 months ago

A seems too focused on just the technology side. Self-service is about empowering the user, not just the tools.

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Melissa

3 months ago

I think the answer is C.

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Halina

3 months ago

Hmm, I'd go with D. Can't have self-service without those handy online tutorials, am I right?

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Sheron

2 months ago

Yeah, online tutorials make it easier to figure things out on your own.

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Miss

2 months ago

I think D is a good choice too. Online tutorials are definitely helpful.

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Helaine

3 months ago

C looks like the clear winner here. Web-based self-help systems and FAQs are textbook examples of self-service tech.

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Shawana

2 months ago

Yeah, C is definitely the most relevant. Incident data and FAQs are key components of self-service technology.

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Marjory

2 months ago

I agree, C seems to be the best option. Web-based self-help systems are very common.

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Mirta

2 months ago

Yeah, I think C covers all the bases when it comes to self-service technology.

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Alysa

2 months ago

I agree, C is definitely the best option. Web-based self-help systems are so convenient.

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