SDI Exam SD0-101 Topic 2 Question 84 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 84
Topic #: 2

[All SD0-101 Questions]

Which statement best describes methods by which customer satisfaction surveys are distributed?

ABy informal chats, during appraisals and at the annual company meeting

BAt management meetings, teambuilding events and team meetings

CBy email, by telephone and at face-to-face interviews

DAt department meetings, by anonymous mail-drops and by courier

Show Suggested Answer

Suggested Answer: C

by Janine at Apr 13, 2024, 07:03 AM

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Emilio

6 months ago

I think any method that ensures anonymity and encourages honest feedback is crucial for accurate customer satisfaction surveys.

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Cecil

6 months ago

I also like the idea of D, it allows employees to give their feedback without feeling pressured or biased.

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Zena

6 months ago

I think D is a good option as well, distributing surveys at department meetings and by anonymous mail-drops ensures anonymity and honesty in responses.

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Lonna

7 months ago

I prefer option B, at management meetings, teambuilding events, and team meetings. It shows that the company cares about their employees' feedback.

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Cherilyn

7 months ago

I agree with C, those methods cover a wide range of communication channels.

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Yolando

7 months ago

I think the best way to distribute customer satisfaction surveys is C, through email, telephone, and face-to-face interviews.

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Catalina

8 months ago

Anonymous mail-drops? What is this, the 1950s? I'm going with C, it's the most modern and practical approach.

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Loren

8 months ago

Hold up, what about anonymous mail-drops? That's a unique one. I wonder if any companies actually do that?

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Broderick

7 months ago

I agree, those methods allow for more in-depth discussions about feedback.

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Carman

7 months ago

But I feel like email and face-to-face interviews are more common methods.

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Herschel

7 months ago

Yeah, it's a way to get honest feedback without employees feeling pressured.

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Chi

7 months ago

I think some companies do use anonymous mail-drops for surveys.

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Laurel

8 months ago

Yeah, I was leaning towards C as well. It seems to capture the most common ways companies gather customer feedback these days.

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Glenn

8 months ago

Hmm, let's see. I think option C sounds the most comprehensive - email, phone, and in-person interviews cover a lot of ground.

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Staci

8 months ago

I agree, these types of questions are so dry. But we have to remember that customer satisfaction is crucial for any business, so it's important to know the proper protocols.

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Gwenn

8 months ago

Ugh, another customer satisfaction survey question? This exam is really testing our knowledge of boring HR practices.

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