SDI Exam SD0-101 Topic 2 Question 85 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 85
Topic #: 2

[All SD0-101 Questions]

Your organisation is actively promoting the use of self-service technology. What is a

disadvantage of this support option?

AUsers and SDAs feel that the service now offered has become impersonal

BSDAs and users feel that the service now offered is haphazard

CThe delivery of service now offered uses state-of-the-art technology

DThe service now offered is too simplistic

Show Suggested Answer

Suggested Answer: A

by Gerald at Apr 25, 2024, 02:44 AM

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Denny

7 months ago

I guess it depends on the implementation. But yeah, impersonal service could be a disadvantage.

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Daron

7 months ago

Well, users and SDAs might feel it's impersonal.

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Bethanie

7 months ago

Why A though?

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Daron

7 months ago

True. I think option A makes sense.

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Brent

7 months ago

Yeah, but it can have drawbacks.

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Denny

7 months ago

The question is interesting. Promoting self-service tech in our org, hmm.

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Elbert

8 months ago

I haven't experienced that, but I can see how it could happen.

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Mabel

8 months ago

B) SDAs and users feel that the service now offered is haphazard

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Zoila

8 months ago

I agree, it feels less personal now.

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Shawn

8 months ago

A) Users and SDAs feel that the service now offered has become impersonal

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