SDI Exam SD0-101 Topic 2 Question 92 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 92
Topic #: 2

[All SD0-101 Questions]

Which of these options is a benefit of self-service technology?

AUsers can log their issues at any time

BReduces Problem resolution time

CRemoves the need for human support

DReduces the number of Incidents and Service Requests

Show Suggested Answer

Suggested Answer: A

by Lanie at Jul 06, 2024, 12:54 PM

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Ezekiel

4 months ago

C seems tempting, but let's be real, we'll always need those poor tech support folks to bail us out. I vote for B!

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Ma

3 months ago

I see your point, but C does have its advantages too. It's a tough choice.

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Noel

4 months ago

I agree, B is the way to go. Quick problem resolution is key.

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Leonor

4 months ago

I agree, B is the way to go. Who doesn't love faster service? Although, I do miss the soothing hold music...

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Halina

4 months ago

Option B is definitely the biggest benefit. Cutting down on problem resolution time is a game-changer!

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Mariann

4 months ago

C) Removes the need for human support

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Kenneth

4 months ago

B) Reduces Problem resolution time

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Kyoko

4 months ago

A) Users can log their issues at any time

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Barney

5 months ago

I think all the options have their own benefits, but option B is crucial as it reduces problem resolution time.

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Lashawna

5 months ago

I believe option D is also a benefit, as it can reduce the number of Incidents and Service Requests.

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Pete

5 months ago

I agree with Lucia, being able to log issues at any time is really convenient.

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Lucia

5 months ago

I think option A is a benefit of self-service technology.

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