SDI Exam SD0-101 Topic 3 Question 59 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 59
Topic #: 3

It is your first day answering calls on the Service Desk; what is the best way to greet users when

answering the phone to give them the confidence that you know what you are doing?

AState your name, the company name and ask how you may help

BState your name, the company name and ask for the users details, explaining that you are new

CState your name and company, apologise for your lack of experience and then ask for the
users details

DState your name and ask how you may help

Show Suggested Answer

Suggested Answer: A

by Glory at Oct 17, 2022, 01:53 PM

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