SDI Exam SD0-401 Topic 1 Question 99 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 99
Topic #: 1

[All SD0-401 Questions]

What is the most important reason for using customer satisfaction surveys?

ACustomer satisfaction surveys are a useful source for marketing statistics.

BCustomer satisfaction surveys are required by the service level agreement.

CCustomer satisfaction surveys identify whether customer expectations are being met.

DCustomer satisfaction surveys provide management with data required to create a schedule for the Service Desk.

Show Suggested Answer

Suggested Answer: C

by Tien at Sep 13, 2024, 08:08 PM

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Marquetta

2 months ago

Haha, B? Who writes these questions? That's like saying 'The most important reason to eat is because your mom told you to.'

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Lamonica

25 days ago

D) Customer satisfaction surveys provide management with data required to create a schedule for the Service Desk.

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Andra

28 days ago

Haha, true! These questions can be a bit funny sometimes.

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Ashanti

1 months ago

C) Customer satisfaction surveys identify whether customer expectations are being met.

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Simona

2 months ago

A) Customer satisfaction surveys are a useful source for marketing statistics.

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Eleni

2 months ago

I think A) Customer satisfaction surveys are a useful source for marketing statistics is also important. It helps in understanding customer preferences and behavior.

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Gennie

2 months ago

I agree with Brett. Knowing if customers are happy with the service is crucial for improving and retaining them.

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Martina

3 months ago

I agree, C is the correct answer. Keeping customers happy should be the top priority, and these surveys are the best way to gauge that.

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Florinda

2 months ago

I agree, C is the correct answer. Keeping customers happy should be the top priority, and these surveys are the best way to gauge that.

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Zena

2 months ago

C) Customer satisfaction surveys identify whether customer expectations are being met.

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Shawnda

2 months ago

A) Customer satisfaction surveys are a useful source for marketing statistics.

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C) Customer satisfaction surveys identify whether customer expectations are being met. This is the key reason for using them, as it helps the organization understand if they are delivering on their promises to customers.

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Shenika

2 months ago

C) Customer satisfaction surveys identify whether customer expectations are being met.

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Hermila

3 months ago

A) Customer satisfaction surveys are a useful source for marketing statistics.

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Brett

3 months ago

I think the most important reason is C) Customer satisfaction surveys identify whether customer expectations are being met.

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SDI Exam SD0-401 Topic 1 Question 99 Discussion

Contribute your Thoughts:

Marquetta

Lamonica

Andra

Ashanti

Simona

Eleni

Gennie

Martina

Florinda

Zena

Shawnda

Kenneth

Shenika

Hermila

Brett