SDI Exam SD0-401 Topic 2 Question 100 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 100
Topic #: 2

[All SD0-401 Questions]

What statement best describes the purpose of Incident management?

AThe purpose of Incident management is to ensure that all calls are logged.

BThe purpose of Incident management is to manage the customer expectation.

CThe purpose of Incident management is to manage the service level agreement.

DThe purpose of Incident management is to restore normal service as quickly as possible.

Show Suggested Answer

Suggested Answer: D

by Alica at Sep 13, 2024, 03:50 AM

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Cyril

2 months ago

Hah, logging all calls? What is this, the 90s? Option A is clearly a relic from the past. Let's move on to the 21st century and focus on restoring service, shall we?

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I'm gonna have to go with D. Restoring normal service ASAP is the name of the game. Although, I do wonder if the person who wrote this question has ever actually dealt with a real-life incident. It's not always as simple as 'just fix it'.

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Raul

2 months ago

Hey, what about option B? Isn't managing customer expectations a crucial part of Incident management? I mean, you can't just focus on the technical stuff, you gotta keep the customer in the loop too.

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Deonna

17 days ago

D) The purpose of Incident management is to restore normal service as quickly as possible.

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Erinn

18 days ago

C) The purpose of Incident management is to manage the service level agreement.

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Leonard

19 days ago

B) The purpose of Incident management is to manage the customer expectation.

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Kenia

1 months ago

A) The purpose of Incident management is to ensure that all calls are logged.

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Augustine

2 months ago

D is the correct answer, in my opinion. The purpose of Incident management is to restore normal service as quickly as possible. That's the whole point - getting things back up and running.

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Noe

1 months ago

Yes, D is the best option. It's all about minimizing downtime and getting things back on track.

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Gladys

1 months ago

Absolutely, restoring normal service quickly is crucial in Incident management.

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Annmarie

2 months ago

I agree, D is definitely the correct answer. We need to get things back to normal as quickly as possible.

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Tasia

3 months ago

That makes sense too, ensuring quick restoration is crucial for minimizing impact on users.

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Shantay

3 months ago

I think the answer is C. The purpose of Incident management is to manage the service level agreement. It's all about keeping the customer happy and meeting the agreed-upon standards.

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Ty

1 months ago

I agree with you, the answer is D. The main goal of Incident management is to restore normal service as quickly as possible.

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Sarah

2 months ago

I believe the answer is D. The purpose of Incident management is to restore normal service as quickly as possible.

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Rochell

2 months ago

I think the answer is C. The purpose of Incident management is to manage the service level agreement. It's all about keeping the customer happy and meeting the agreed-upon standards.

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Karon

3 months ago

I disagree, I believe the purpose is to restore normal service as quickly as possible.

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Tasia

3 months ago

I think the purpose of Incident management is to manage the service level agreement.

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SDI Exam SD0-401 Topic 2 Question 100 Discussion

Contribute your Thoughts:

Cyril

Carey

Raul

Deonna

Erinn

Leonard

Kenia

Augustine

Noe

Gladys

Annmarie

Tasia

Shantay

Ty

Sarah

Rochell

Karon

Tasia