SDI Exam SD0-401 Topic 2 Question 82 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 82
Topic #: 2

[All SD0-401 Questions]

What statement best describes the purpose of Incident management?

AThe purpose of Incident management is to ensure that all calls are logged.

BThe purpose of Incident management is to manage the customer expectation.

CThe purpose of Incident management is to manage the service level agreement.

DThe purpose of Incident management is to restore normal service as quickly as possible.

Show Suggested Answer

Suggested Answer: D

by Geoffrey at Mar 08, 2024, 12:00 PM

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Tamie

5 months ago

That's true, but ultimately the main goal should be to restore service as quickly as possible.

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Mona

5 months ago

I think managing the service level agreement is also important in Incident management.

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Geoffrey

5 months ago

I agree with Tamie. It's crucial to minimize downtime and get things back to normal.

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Tamie

5 months ago

I believe the purpose of Incident management is to restore normal service as quickly as possible.

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Bernardine

5 months ago

That's a good point, customer satisfaction is definitely a key aspect to consider.

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Della

5 months ago

I think managing customer expectations is crucial for Incident management, so option B makes sense to me.

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Vivienne

5 months ago

But isn't managing the service level agreement also important for ensuring customer satisfaction?

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Bernardine

6 months ago

I agree with Tayna, the main goal should be to minimize downtime and restore service.

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Tayna

7 months ago

I disagree, I believe the purpose is to restore normal service as quickly as possible.

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Vivienne

7 months ago

I think the purpose of Incident management is to manage the service level agreement.

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