SDI Exam SD0-401 Topic 2 Question 94 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 94
Topic #: 2

[All SD0-401 Questions]

What is a best practice for negotiating with a customer?

ALook at the problem from the customer perspective.

BOnly provide a service that is included in the SLA.

CStrictly follow the Service Desk policies.

DTransfer the customer to your supervisor if they disagree with you.

Show Suggested Answer

Suggested Answer: A

by Kenneth at Aug 06, 2024, 10:01 AM

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Jaime

3 months ago

I disagree with that. Sometimes policies can be too rigid and not flexible enough for unique customer situations.

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Dottie

3 months ago

C) Strictly follow the Service Desk policies.

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Buddy

3 months ago

I think that's a good approach. It shows empathy and understanding.

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Claribel

3 months ago

A) Look at the problem from the customer perspective.

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Javier

3 months ago

I disagree with C because sometimes policies may not be flexible enough to meet customer needs.

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Allene

4 months ago

C) Strictly follow the Service Desk policies.

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Annita

4 months ago

Strictly following policies is all well and good, but sometimes you need to think outside the box. A little creativity and empathy can go a long way in negotiations.

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Mari

3 months ago

C) Strictly follow the Service Desk policies.

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Raina

3 months ago

A) I agree, understanding the customer's perspective is key in negotiations.

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Ayesha

3 months ago

B) Only provide a service that is included in the SLA.

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Kristeen

3 months ago

A) Look at the problem from the customer perspective.

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Carmela

4 months ago

Haha, transferring the customer to the supervisor? That's like the IT version of 'the dog ate my homework'. Not very professional if you ask me.

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Cassie

3 months ago

C) Strictly follow the Service Desk policies.

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Sheldon

3 months ago

B) Only provide a service that is included in the SLA.

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Dalene

4 months ago

A) Look at the problem from the customer perspective.

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Kendra

4 months ago

I think A is the best practice because it shows empathy towards the customer.

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Martin

4 months ago

I agree with option A. Putting yourself in the customer's shoes is the key to finding a mutually beneficial solution. The other options just seem like ways to avoid the issue.

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Cory

4 months ago

A) Look at the problem from the customer perspective.

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Yun

4 months ago

Looking at the problem from the customer's perspective is definitely the way to go. Negotiating is all about understanding their needs, not just following policies blindly.

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Jaime

3 months ago

C) Strictly follow the Service Desk policies.

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Lisandra

3 months ago

B) Only provide a service that is included in the SLA.

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Vi

3 months ago

A) Look at the problem from the customer perspective.

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