SDI Exam SD0-401 Topic 3 Question 103 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 103
Topic #: 3

Lost business and low customer satisfaction are the most likely result of an increase in:

AAgent availability.

BCalls abandoned before answered.

CProductivity.

DTalk time.

Show Suggested Answer

Suggested Answer: B

by Vilma at Nov 14, 2024, 01:51 PM

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4 days ago

I'm going with B. Nothing says 'we value your business' like letting calls go to voicemail.

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8 days ago

Definitely B. Nothing like an abandoned call to make a customer feel valued, am I right?

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12 days ago

But if customers are hanging up before their calls are answered, it will definitely lead to lost business and low customer satisfaction.

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14 days ago

I disagree, I believe the answer is A) Agent availability.

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15 days ago

B) Calls abandoned before answered. That's a no-brainer, customers hate being left on hold.

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17 days ago

I think the answer is B) Calls abandoned before answered.

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