SDI Exam SD0-401 Topic 3 Question 96 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 96
Topic #: 3

[All SD0-401 Questions]

Which action best illustrates excellent customer service?

AActively listen to customers when they talk to you.

BFeel sorry for your customers if they are troubled.

CLet customers know your personal accomplishments.

DListen to colleagues when customers talk to you.

Show Suggested Answer

Suggested Answer: A

by Elbert at Sep 12, 2024, 12:51 PM

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Gregoria

2 months ago

A) Actively listening is key, but don't forget to also actively nod and occasionally say 'I understand' to show you're engaged. Gotta work on those active listening skills!

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Cherri

2 months ago

A) Actively listen to customers. Duh. That's like Customer Service 101. The other options are just plain ridiculous.

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Destiny

24 days ago

A) Exactly. It's all about listening and understanding what the customer needs.

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Genevieve

25 days ago

B) Yeah, I agree. Feeling sorry for customers or bragging about personal accomplishments doesn't really help them.

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Shelba

1 months ago

A) Actively listen to customers. Duh. That's like Customer Service 101. The other options are just plain ridiculous.

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Isadora

2 months ago

C) Let customers know your personal accomplishments? Yeah, that'll really impress them and make them feel valued. NOT!

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Ernest

2 months ago

D) Listen to colleagues when customers talk to you? What is this, a customer service conference call?

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Eun

2 months ago

B) Feel sorry for your customers if they are troubled? Are you kidding me? That's not customer service, that's being a therapist!

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Laurena

1 months ago

A) Actively listen to customers when they talk to you.

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Yan

1 months ago

D) Listen to colleagues when customers talk to you.

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Elli

2 months ago

A) Actively listen to customers when they talk to you.

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Vivan

2 months ago

A) Actively listen to customers when they talk to you. That's the key to excellent customer service. Gotta hear their needs, not just wait for our turn to speak!

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Willodean

1 months ago

B) Feel sorry for your customers if they are troubled.

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Renea

1 months ago

A) Actively listen to customers when they talk to you. It shows that you care about their needs and are willing to help.

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Kassandra

1 months ago

D) Listen to colleagues when customers talk to you.

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Skye

1 months ago

A) Actively listen to customers when they talk to you. That's the key to excellent customer service. Gotta hear their needs, not just wait for our turn to speak!

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