ServiceNow Exam CIS-CSM Topic 1 Question 69 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 69
Topic #: 1

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

AService Analytics

BIn-form Analytics Most Voted

CCase Spotlight

DCSM Prediction Results

Show Suggested Answer

Suggested Answer: B

by Colby at May 08, 2024, 01:51 PM

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4 months ago

I feel like this question is really tricky. I'll go with B. It seems to fit best.

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4 months ago

I see why you'd think that, but In-form Analytics makes more sense for embedding directly into the form.

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4 months ago

I'm leaning toward Service Analytics. It seems like the most comprehensive solution.

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5 months ago

No, I think it's B) In-form Analytics Most Voted. A pop-up within the case form sounds like in-form analytics.

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5 months ago

Yeah, isn't it D) CSM Prediction Results?

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5 months ago

Did you see the question about the breakdown dashboard?

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