ServiceNow Exam CIS-CSM Topic 2 Question 82 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 82
Topic #: 2

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

AProactive Prevention

BService-Aware Install Base Most Voted

CService Reporting

DProactive Case Most Voted

EService-Aware CMDB

FService Monitoring

Show Suggested Answer

Suggested Answer: B, D, F

by Kami at Sep 15, 2024, 04:38 AM

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Leonard

2 months ago

Ah, the age-old dilemma of Proactive Customer Service Operations. I'm going with B, D, and F - they just have that 'I'm the right answer' vibe, you know? Time to channel my inner Sherlock Holmes and crack this case wide open!

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Casie

26 days ago

User 3: I agree, let's go with B, D, and F.

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Lourdes

28 days ago

User 2: Yeah, those options do seem like they would make up Proactive Customer Service Operations.

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Gail

29 days ago

User 1: I think B, D, and F are the key components.

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Shanice

1 months ago

Let's go with B, D, and F then. They sound like the right choices.

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Larae

1 months ago

I'm not sure about C and E, but B, D, and F definitely make sense.

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Brinda

1 months ago

I agree, those options seem to be the most relevant.

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Virgie

2 months ago

I think B, D, and F are the main components.

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Dulce

3 months ago

Hmm, let's see... Proactive Prevention, Service Reporting, and Service-Aware CMDB? Nah, that can't be right. I think B, D, and F are the winners here. Gotta love these tricky exam questions, keeps you on your toes!

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Royce

3 months ago

Whoa, this question is like a treasure hunt! Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components, I'm sure of it. Time to put on my detective hat and solve this mystery!

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Ceola

2 months ago

Yes, Service-Aware Install Base, Proactive Case, and Service Monitoring are the key components to effectively monitor and fix customer issues proactively.

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Eleonore

2 months ago

F) Service Monitoring

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Paris

2 months ago

B) Service-Aware Install Base Most Voted

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Kenneth

2 months ago

I agree, those three components are crucial for Proactive Customer Service Operations.

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Tiara

2 months ago

I think you're on the right track! Service-Aware Install Base, Proactive Case, and Service Monitoring are definitely important components.

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Martina

2 months ago

A) Proactive Prevention

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Wilford

3 months ago

I'm not sure about Service Reporting and Proactive Case Most Voted. I think the key components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.

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Veda

3 months ago

I agree with Isabella. Proactive Prevention helps prevent issues, Service-Aware Install Base Most Voted keeps track of customer products, and Service Monitoring monitors for any issues.

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Isabella

3 months ago

I think the three main components are Proactive Prevention, Service-Aware Install Base Most Voted, and Service Monitoring.

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