ServiceNow Exam CIS-CSM Topic 5 Question 42 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 42
Topic #: 5

[All Certified Implementation Specialist - Customer Service Management Questions]

_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.

Options are :

APartner [sn_customerservice.partner]

BAgent [sn_customerservice_agent]

CConsumer Agent [sn_customerservice.consumer_agent]

DAgent manager [sn_customerservice_manager]

ECustomer case manager [sn_customerservice.customer_case_manager]

FCustomer administrator [sn_customerservice.customer_admin]

Show Suggested Answer

Suggested Answer: C

by Jennifer at Jun 29, 2022, 04:05 AM

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