ServiceNow Exam CIS-CSM Topic 6 Question 7 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 7
Topic #: 6

[All Certified Implementation Specialist - Customer Service Management Questions]

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

AManage requests

BExecute assigned tasks

CClose work orders

DManage cases

EManage assets

Show Suggested Answer

Suggested Answer: B, C, D

When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field-servicemanagement/concept/mobile-experience-fsm.html

by Justine at May 05, 2022, 11:01 PM

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