ServiceNow Exam CIS-CSM Topic 6 Question 71 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 71
Topic #: 6

[All Certified Implementation Specialist - Customer Service Management Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

AMatching Skills Most Voted

BLast Assigned Most Voted

CCertifications

DDistance

EAssigned Cases Most Voted

FAvailability Today Most Voted

GPartner Hours

Show Suggested Answer

Suggested Answer: A, B, E, F

by Nicholle at May 31, 2024, 09:23 AM

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Gilberto

4 months ago

I'm with Geoffrey and Kanisha on this one. A, C, D, and F seem like the most logical choices. Now, where's the free coffee for us exam takers?

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Rodolfo

3 months ago

I'm not sure about D, but A and F are definitely crucial for Customer Service matching.

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Lashaun

3 months ago

I think A and C are definitely important criteria for matching.

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Hayley

3 months ago

I agree with you, A, C, D, and F are the best choices.

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Junita

4 months ago

Haha, I'm just glad they didn't include 'Juggling Skills' as an option. That would be a bit of a stretch for customer service, don't you think?

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Kanisha

4 months ago

I'm not sure about B - Last Assigned Most Voted. Isn't that a bit outdated in today's customer service world? I'd go with A, C, D, and F.

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Dion

3 months ago

Yeah, I would prioritize Matching Skills, Certifications, Distance, and Availability Today for Customer Service matching.

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Cheryll

3 months ago

I think A, C, D, and F are definitely key criteria for matching in Customer Service.

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Bo

4 months ago

I agree, Last Assigned Most Voted might not be as relevant now. A, C, D, and F seem more important.

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Jacki

4 months ago

Hmm, I agree with Geoffrey, but I'd also include E - Assigned Cases Most Voted. That's an important factor too, right?

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Trinidad

4 months ago

I agree with Matching Skills and Certifications, but I think Availability Today Most Voted and Last Assigned Most Voted are also important criteria.

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Jamal

4 months ago

I think the types of matching criteria for Customer Service are Matching Skills, Certifications, Assigned Cases Most Voted, and Partner Hours.

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Geoffrey

4 months ago

I think the correct answer is A, C, D, and F. Matching skills, certifications, distance, and availability are crucial in customer service.

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Laurel

3 months ago

Last assigned and assigned cases most voted can also play a role in matching criteria for customer service.

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Gearldine

3 months ago

I think distance and availability today are also key factors in customer service matching criteria.

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Leonida

4 months ago

I think distance and availability today are also key factors in customer service matching criteria.

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Galen

4 months ago

I agree, matching skills and certifications are definitely important.

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Daniela

4 months ago

I agree, matching skills and certifications are definitely important.

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