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ServiceNow Exam CIS-EM Topic 1 Question 7 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist-Event Management exam
Question #: 7
Topic #: 1
[All Certified Implementation Specialist-Event Management Questions]

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

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