ServiceNow Exam CIS-ITSM Topic 2 Question 94 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 94
Topic #: 2

[All CIS-ITSM Questions]

What is KCS (Knowledge Centered Services)?

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

Show Suggested Answer

Suggested Answer: B

by Phillip at Aug 08, 2024, 09:29 AM

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Blair

3 months ago

I think KCS is a dashboard for visualizing knowledge bases and categories.

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Tandra

3 months ago

I believe KCS is an application for creating cases from Knowledge articles.

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Christoper

3 months ago

I agree with Pauline, it's about creating and maintaining knowledge.

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Wilda

3 months ago

KCS? More like 'Kanye Centered Services', am I right? Anyway, B is the way to go.

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Krissy

3 months ago

An app to create cases from knowledge articles? Sounds handy, but I doubt that's the full definition of KCS. Gotta be B.

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Leonida

2 months ago

Yeah, KCS is definitely more than just an app. It's a whole methodology for knowledge management.

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Denise

3 months ago

I think it's B too. It's all about best practices for knowledge creation and maintenance.

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Pauline

4 months ago

I think KCS is a documented methodology for best practices.

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Brinda

4 months ago

These options are a bit confusing. Is KCS really just about mapping articles to cases? Doesn't sound right to me. I'm going with B.

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Edgar

3 months ago

Definitely, option B is the correct answer.

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Leonida

3 months ago

Yeah, KCS is all about best practices for knowledge management.

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Farrah

3 months ago

I agree, it's actually a methodology for creating and maintaining knowledge.

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Rose

3 months ago

I think KCS is more than just mapping articles to cases.

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Kasandra

4 months ago

A dashboard with visualizations of knowledge bases? That's cool, but it's not what KCS is about. I'll go with B.

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Sharan

3 months ago

Yeah, I agree. It's not just about visualizations, it's about creating and managing knowledge effectively.

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Marva

3 months ago

I think KCS is a documented methodology for best practices in knowledge creation and maintenance.

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Malcom

4 months ago

I think KCS is a dashboard for visualizing knowledge bases and categories.

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Laquita

4 months ago

I think KCS is all about the best practices for knowledge management. Option B seems to be the correct answer.

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Jose

3 months ago

I think we can all benefit from following the documented methodology in KCS.

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Brandee

4 months ago

Option B sounds like the right choice then.

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Chandra

4 months ago

I agree, KCS is definitely about best practices for knowledge management.

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Therese

4 months ago

I believe KCS is an application for creating cases from Knowledge articles.

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Buck

4 months ago

I agree with Starr, it's about creating and maintaining knowledge.

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Starr

4 months ago

I think KCS is a documented methodology for best practices.

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