ServiceNow Exam CIS-ITSM Topic 3 Question 87 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - IT Service Management exam

Question #: 87
Topic #: 3

[All Certified Implementation Specialist - IT Service Management Questions]

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

BUpdate the incident_close UI action script

CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

DModify the Incident Lifecycle flow to expire after 7 days

Show Suggested Answer

Suggested Answer: A, D

by Tiera at May 10, 2024, 03:07 AM

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Rosendo

4 months ago

Yes, setting that property is straightforward.

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Julene

4 months ago

C sounds good too, enabling auto-closure in properties.

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Brynn

4 months ago

A makes sense, modifying the lifecycle flow from Resolved date.

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Peggie

5 months ago

I agree. Options A and C are my picks.

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Tiago A Gobbi

5 months ago

Not agree with auto-close requirement for incidents. This alone does not guarantee that it has been resolved.

upvoted 1 times

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Rosendo

5 months ago

It's tricky. Two approaches seem viable.

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Brynn

5 months ago

That auto-close requirement for incidents, thoughts?

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