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ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 86
Topic #: 4

[All CIS-ITSM Questions]

What is KCS (Knowledge Centered Services)?

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

Show Suggested Answer

Suggested Answer: B

by Judy at Apr 27, 2024, 09:39 PM

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Justine

6 months ago

I see, documented methodology fits. I agree.

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Sharen

6 months ago

KCS is about best practices for knowledge. Makes sense.

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Jeffrey

7 months ago

Why B though?

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Sharen

7 months ago

Yeah, but I think B is correct.

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Valentin

7 months ago

Feels tricky. Options are kinda close.

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Justine

7 months ago

What do you think about the KCS question?

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