ServiceNow Exam CIS-ITSM Topic 4 Question 96 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 96
Topic #: 4

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

BUpdate the incident_close UI action script

CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

DModify the Incident Lifecycle flow to expire after 7 days

Show Suggested Answer

Suggested Answer: A, D

by Mari at Sep 08, 2024, 09:02 AM

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Alfred

2 months ago

That could be a good idea too. It's always good to have multiple options to choose from.

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Hillary

2 months ago

I'm not sure about that. Maybe we should also consider updating the incident_close UI action script.

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Long

2 months ago

I agree with Alfred. That seems like the most logical solution to meet the requirement.

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Merrilee

2 months ago

This is a piece of cake! Just set the auto-closure option and let ServiceNow do the rest. Easy peasy!

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Karl

2 months ago

I remember reading about this in the ServiceNow documentation. C is definitely the way to go!

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Leontine

25 days ago

User 4: That makes sense, it will automatically close incidents after 7 days of resolution.

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Kerry

26 days ago

User 3: I agree, setting Enable auto closure of incidents based on Resolution date to Yes is the right option.

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Lea

29 days ago

User 2: C is definitely the way to go!

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Yesenia

1 months ago

I remember reading about this in the ServiceNow documentation.

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Ling

3 months ago

A and C seem like the way to go. Modifying the flow and setting the properties should do the trick.

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Alfred

3 months ago

I think we should modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date.

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Edda

3 months ago

D might work, but I'm not sure if that would close the incident automatically or just expire it.

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Precious

2 months ago

D might work, but I'm not sure if that would close the incident automatically or just expire it.

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Brittney

2 months ago

C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

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Justine

2 months ago

A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

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Farrah

3 months ago

I think C is the best option. It's straightforward and directly addresses the requirement.

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Dominic

2 months ago

C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

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Quentin

3 months ago

A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

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