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ServiceNow Exam CIS-ITSM Topic 5 Question 13 Discussion
Actual exam question for
ServiceNow's
CIS-ITSM exam
Question #: 13
Topic #: 5
[All CIS-ITSM Questions]
Topic #: 5
Which of the following users has the permission to close an incident? (Choose two.)
Suggested Answer:
B, E
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
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