ServiceNow Exam CIS-ITSM Topic 5 Question 82 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 82
Topic #: 5

[All CIS-ITSM Questions]

Users with which role can Communicate a workaround or fix? (Choose two.)

Aitil_admin

Bproblem_coordinator

Cproblem_task_analyst

Dproblem_admin

Show Suggested Answer

Suggested Answer: B, D

by Marge at Mar 08, 2024, 12:41 PM

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Lisandra

5 months ago

That makes sense, itil_admin can provide guidance on the best course of action.

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Louvenia

6 months ago

I would also add itil_admin to the list, as they have the authority to make decisions.

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Novella

6 months ago

I agree with Lisandra, those roles are responsible for handling problems.

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Lisandra

6 months ago

I think problem_coordinator and problem_admin can communicate a workaround or fix.

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Allene

6 months ago

I think you're right, they might not have the authority to communicate a workaround or fix.

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Nana

6 months ago

I'm not sure about problem_task_analyst or problem_admin though, they might not have the necessary permissions.

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Elza

6 months ago

Makes sense, problem_coordinator should be knowledgeable enough to do so.

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Allene

6 months ago

I believe problem_coordinator might also have the ability to communicate a workaround or fix.

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Nana

7 months ago

I agree with Elza, itil_admin should definitely be able to do that.

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Elza

7 months ago

I think itil_admin can communicate a workaround or fix.

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