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ServiceNow Exam CIS-ITSM Topic 6 Question 26 Discussion
Actual exam question for
ServiceNow's
CIS-ITSM exam
Question #: 26
Topic #: 6
[All CIS-ITSM Questions]
Topic #: 6
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
Suggested Answer:
B
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
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