ServiceNow Exam CIS-ITSM Topic 7 Question 88 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 88
Topic #: 7

[All CIS-ITSM Questions]

What is KCS (Knowledge Centered Services)?

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

Show Suggested Answer

Suggested Answer: B

by Elmer at May 18, 2024, 06:47 PM

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Leoma

6 months ago

Haha, I bet the developers who made that dashboard wish it was the answer! But B is clearly the way to go here.

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Harrison

5 months ago

Yeah, KCS is all about best practices for knowledge creation and maintenance.

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Una

5 months ago

I agree, B is definitely the best option.

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Tayna

5 months ago

Yeah, it's all about having a documented methodology for knowledge management.

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Geraldo

6 months ago

I agree, B is definitely the best option for KCS.

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Maddie

6 months ago

It's important to have best practices in place for creating and maintaining knowledge.

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Gaston

6 months ago

Yeah, having a documented methodology for knowledge is crucial.

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Henriette

6 months ago

I agree, B is definitely the best option for KCS.

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Cassie

7 months ago

Option B sounds right to me. KCS is all about best practices for knowledge management, not just a specific tool or interface.

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Charlesetta

6 months ago

Yes, KCS is all about creating and maintaining knowledge efficiently.

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Caren

6 months ago

I agree, KCS is definitely more about the methodology and best practices.

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Wenona

7 months ago

I think the correct answer is B. KCS seems to be a documented methodology for creating and maintaining knowledge, not just a bunch of tables or dashboards.

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Fernanda

6 months ago

You're correct! KCS is indeed a documented methodology for knowledge management.

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Mendy

6 months ago

B) A documented methodology to provide a set of best practices for creating and maintaining knowledge

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