ServiceNow Exam CIS-ITSM Topic 7 Question 91 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - IT Service Management exam

Question #: 91
Topic #: 7

[All Certified Implementation Specialist - IT Service Management Questions]

Users with which role can Communicate a workaround or fix? (Choose two.)

Aitil_admin

Bproblem_coordinator

Cproblem_task_analyst

Dproblem_admin

Show Suggested Answer

Suggested Answer: B, D

by Gregoria at Jul 03, 2024, 08:56 AM

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Kathrine

2 months ago

Alright, let's think this through logically. The problem_coordinator is the one who coordinates the whole problem management process, and the problem_admin has the authority to actually approve and communicate fixes. So B and D are definitely the right answers.

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Marge

1 months ago

Got it, problem_coordinator and problem_admin are the ones who can communicate workarounds or fixes.

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Leandro

1 months ago

So, the correct roles for communicating a workaround or fix are problem_coordinator and problem_admin.

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Brandee

1 months ago

Yes, that's correct. And the problem_admin has the authority to approve and communicate fixes.

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Brice

2 months ago

I think the problem_coordinator is the one who coordinates the whole process.

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Johnetta

2 months ago

Haha, if only we could create a new role called 'problem_comedian' who could just make jokes about the bugs instead of fixing them. That would make my job a whole lot easier!

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Jarod

3 months ago

Hold on, did you guys read the question properly? It says 'which role can Communicate a workaround or fix?' Not which one can just investigate the problem. B and D seem like the obvious choices here.

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Lasandra

1 months ago

Yes, problem_coordinator and problem_admin are the correct choices for communicating a workaround or fix.

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Val

1 months ago

Definitely, problem_coordinator and problem_admin are the roles that can handle that task.

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Lynsey

2 months ago

I agree, B and D are the ones who can communicate a workaround or fix.

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Stefania

2 months ago

Yes, problem_coordinator and problem_admin are the correct choices for communicating a workaround or fix.

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Jovita

2 months ago

Definitely, problem_coordinator and problem_admin are the roles that can handle that task.

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Ricki

2 months ago

I agree, B and D are the ones who can communicate a workaround or fix.

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Horace

3 months ago

I'm not sure about problem_task_analyst and problem_admin. They might not have the necessary permissions.

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Tiera

3 months ago

I agree with Ming. itil_admin and problem_coordinator are the ones who have the authority to do that.

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Kimi

3 months ago

Hmm, I'm not so sure. I was thinking maybe C) problem_task_analyst could also communicate workarounds, since they're the ones who actually investigate the problems.

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Ahmed

1 months ago

D) problem_admin can communicate workarounds or fix.

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India

2 months ago

C) problem_task_analyst can communicate workarounds or fix.

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Blondell

2 months ago

B) problem_coordinator can communicate workarounds or fix.

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Herminia

2 months ago

A) itil_admin can communicate workarounds or fix.

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Dallas

3 months ago

I think the correct answers are B) problem_coordinator and D) problem_admin. They're the ones responsible for communicating workarounds and fixes, right?

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Annamaria

3 months ago

That's right. problem_coordinator and problem_admin are the roles responsible for handling and communicating solutions.

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Daniela

3 months ago

Yes, you are correct. Both problem_coordinator and problem_admin can communicate workarounds or fixes.

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Ming

3 months ago

I think itil_admin and problem_coordinator can communicate a workaround or fix.

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